George: Really, what this means is, in today’s day and age, you have mobile workforces, everybody needs to be in touch at all times and the world of bring-your-own-devices has really enabled that. There’s a blessing that now you could have your workforce be mobile; the challenge is that now you expect your workforce to be available all the time.
Christian: But guess what? If the users don’t adopt that technology, you lose out on that entire investment. So, when it comes to mobility, one of the big actions to take is to understand the human element of adopting those applications and that technology.
George: There are also very good reasons why IT requires or has stringent requirements on what devices are used, however, they haven’t done a good job of educating their user base as to why that is the preferred device. And so, what ends up happening is users don’t really care. A perfect example, myself, I have a Mac PC, it’s not the standard supported PC at Avaya, I have a Galaxy Nexus Android phone and I also use my ADVD device at home, I use my iPad for collaboration as well so I am IT’s worst nightmare. There is no way to control me.
Christian: What I would add to that is, to really understand and embrace the concept and the power of the consumer. The consumer is going to drive what you need to support, so the sooner you realize that as an industry, I think the better off you’ll be in road mapping the needs of the future.